30-Day Love The Light Guarantee
If for any reason you're not satisfied, you can return any purchase (opened or unopened) within 30 days of the date of shipment for a refund of the full product price. No questions asked. It’s that simple.
WARRANTY
Every Supernova LED dog ball has a 3-month Limited Warranty from the date of purchase. Within the warranty period and with proof of purchase, we will replace the complete appliance, free of charge, for any defects in the appliance resulting from faults in materials or workmanship. If the unit is damaged, or if the product fails to function, do not dismantle, exchange, or manipulate any part of it. Please contact Customer Care at customercare@supernovajoy.com for more details.
EXCLUSIONS:
- Damage due to improper use
- Defects that have a negligible effect on the value or operation of the appliance
- Damage due to unauthorized repair
- Normal wear and tear, including teeth marks, scratches, abrasions, or discoloration.
- Damage caused disassembling the product, damage caused by using an attachment not made by Supernova, or damages caused by negligence