SHIPPING
We currently offer USPS Ground Shipping for all orders in the Continental United States. Shipping is calculated at checkout. Orders are processed Monday - Friday, with the exception of US holidays. Orders are typically fulfilled and sent out quickly and shipping time is 2-5 business days. Once your order is in transit, you’ll receive an email from customercare@supernovajoy.com with tracking information.
30-DAY LOVE THE LIGHT GUARANTEE
We are confident that our extraordinary ball will delight you and your pup. Try Supernova for up to 30 days, risk free. You’ll love how Supernova boosts health & vitality—or return it for your money back.
While returns are unusual, we do recognize that a product may not be perfect for each and every pup and their person.
If for any reason you're not satisfied, you can return any purchase (opened or unopened) within 30 days of the date of shipment for a refund of the full product price. No questions asked. It’s that simple.
OUR RETURNS PROCESS
To return an item(s), please email us at customercare@supernovajoy.com
We will issue a Return Authorization Number, which is required when returning products not meeting your full satisfaction. Our Customer Care Team will share instructions on how to return the item(s). Please send back all components in original packaging if possible. Include your name, order number, phone number, address and Return Authorization Number. We will supply the correct return shipping address when you contact us for a Return Merchandise Number. All you need to do is pay for return shipping and send back to us. Once we receive your returned item within 30 days of purchase, your refund will be processed immediately.